Buzzeasy: Now part of Graia Engagement Platform
Buzzeasy offers AI-driven assistance, instant translation across 30+ languages, and integrated communications – all through a single, streamlined interface for contact centers.
A Fully-Featured Contact Center Solution
Buzzeasy means more business
Buzzeasy is a cloud-based, AI-powered customer service platform:
- Manage multiple channels
- Utilize custom APIs
- Provide an exemplary customer support experience
Increase Your Contact Center Efficiency With Core Applications
Agent Application
Supervisor Dashboard
Admin Portal
Contact History
Real-Time Wallboard
Reporting Insights
Improve Your Customer Satisfaction
With Our Core Features
Smart Routing
Leverage AI and caller activity data to prioritize and route customers to the best available agents.
Self Service
Provide your customers the timely support they need with chatbots and AI – available 24/7.
Multi-Channel Engagement
Manage digital chat features across all platforms – including email, Facebook, Twitter, SMS, and more – from a single contact center solution.
Proactive Reach
Leverage the cloud to jump between communication channels, connect agents with outbound opportunities, and provide employees the freedom to work from anywhere.
360˚ Journey
See every part of the customer journey in real time with a unified view across all channels – regardless of how they make contact.
Performance Monitoring
Monitor operational performance from a single dashboard with Power BI reporting, real time analytics, and KPI analysis.
Change On-Demand Workflows
Customise the workflow on-demand to optimise your contact center’s customer experience.
Call Recording
Automatically record, save, and store all calls in order to help improve future customer support.
Salesforce Sidebar
Standard and Custom Reporting Options
Create fully customizable reports or use existing templates to communicate relevant KPIs, real time analytics, and more.
Buzzeasy Integrations
Implement customizations that fit your businesses needs with API-first architecture.
Cultivate brand loyalty
AI-Powered. New Highs Unlocked
Buzzeasy enables organizations to maximize their contact center’s efficiency while delivering exemplary customer service. It offers a comprehensive suite of features that enhance communication, provide insightful analytics, and empower agents with advanced tools to deliver exceptional customer service. All of this is empowered by AI capabilities to unleash new operational highs.
Including Standard Integrations (and more)
Leverage your existing CX Stack
AI-Powered Efficiency
AI features, like Agent Assist and Chatbot, streamline interactions, ensuring customers get the right information quickly and accurately.
Insightful Analytics
Integration with CRM and Microsoft BI provides valuable insights, aiding businesses in making informed decisions to enhance customer service strategies.
Unified Communication
Consolidate all customer communication channels into one intuitive interface, enhancing efficiency and reducing operational complexity.
