About Us
Who We Are
Gapcloud helps organisations embrace and adopt AI-powered customer service solutions. We deliver class-leading, cloud-based customer engagement platforms supported by managed services and integrated telco infrastructure. We’re passionate about the transformative potential of AI in customer service, and our mission is to help every organisation harness innovation to deliver smarter, more human customer experiences.
Our Service Offering
Beyond technology, our greatest strength lies in our highly skilled professional services team, whose experience and delivery expertise ensure every project’s success. Customers choose Gapcloud for our deep knowledge, proven track record, and commitment to empowering them with the best tools to serve their customer. More than 150 organisations across Australia, New Zealand, Singapore, South Korea, Papua New Guinea, Hong Kong, and the Middle East have trusted us to deliver over 200 transformative customer experience projects.
Our Team Members
At the heart of our success is a passionate team of innovators, strategists, and problem-solvers dedicated to redefining customer experience through technology. With deep expertise in AI, omnichannel communication, and customer service solutions, our team brings together years of industry knowledge and fresh, forward-thinking ideas.
Remigius Ketoma
Technical Lead
Shivani Phovkande
AI and Data Analyst
Manhar Chawla
AI Solutions Consultant
Aayush
Web Application Developer
Yash Bharti
Applied AI and Integration Engineer
Himakshi Sawhney
Technical Project Manager
Abhishek Mishra
DataTawk Product Owner
Behind the show....
Stuart Marsh
Co-founder and Managing Director
Jugal Piplani
Co-founder and Technical Director
