Reimagine Your CX with Bright Pattern
- 100% Native Platform (ACD+AI+WFM)
- Fastest Time to Implement
- Lowest Cost to Deploy
- Available on Cloud and On-Prem/Private Cloud


























Why an Omnichannel Solution?
Omnichannel software allows your call center to utilize multiple digital channels to improve customer satisfaction, and allows customers to utilize the channels of their choice to connect with your business. An omnichannel call center provides many benefits including:
- Improved Customer Experience
- More Personalization in the Customer Experience
- More Future-Proof Customer Experience
- Easier for Agents to Follow the Customer Journey
- More Touchpoints for Agents to Connect With Customers On
- More Context During an Entire Customer Journey
- Easier Ability to Perform Quality Management Depending on Platform
- Ability to Easily Add New Digital Channels
Artificial Intelligence
Best of breed AI to help your agents and customers
Bots
Brighter bots to help your customers with seamless handoff to agents
Video Chat
Video chat for personalized customer service
Fast and easy email communication
Messengers
Communicate on messengers … WhatsApp, Facebook Messenger, LINE, Viber and more
SMS
Asynchronous chat to connect with your customers on the go
Chat
Enrich customer experience with web chat
Voice
Inbound Calls, Outbound Campaigns, IVR, and Callback
In-App
Power your mobile app experience with embedded chat, video chat, messaging, and document and picture sharing
What Channels Can an Omnichannel Contact Center Software Support?
An omnichannel call center software supports all channels, including both traditional channels and digital channels. Bright Pattern, however, supports more channels than other vendors. Bright Pattern supports established channels like:
- Voice and Phone Calls
- Web Chat
- SMS and Text Messaging
Bright Pattern also supports channels that are on the cutting-edge of innovative customer communication, including:
- Video Calling
- Mobile App Communication
- Live Chats
- Messenger Apps
- Social Media
Quality Management on Every Channel with Omni QM
Omni QM is Bright Pattern’s system of quality management that is fully omnichannel and allows supervisors to review 100% of all interactions on all channels. Omni QM is possible because Bright Pattern is fully omnichannel and built to be omnichannel from day one. Bright Pattern’s Omni QM technology allows a call center team to proactively monitor customer interactions in the contact center on all channels. Allow your team to monitor 100% of all interactions on all channels through powerful best-of-breed AI integrations and advanced analytics with a unified reporting dashboard. Bright Pattern makes it easy for your team to monitor channels like voice, email, video, live chat, SMS, messengers, and more to ensure that your teams are delivering the best service possible.
Additional Bright Pattern Features
- Built-in Quality Management
- CRM Integration
- True omnichannel
- Cloud-Based
- Automated Bot Conversations
- AI-Powered Agent Assistance
- Sentiment and Text Analysis
- Drag-and-Drop Scenario Builder
- Unified Agent Desktop
- WFO and WFM Integration
- Interactive Voice Response
- Click-to-Call, Click-to-Chat Capabilities
- Intelligent Routing
- Automatic Call Distribution (ACD)
- Call and Screen Recording
- All Digital Channels Supported
Highest Customer Rated
500 Referenceable Customers in 30 Countries





