Empowered Customer Service

We help bring your customer service ambitions to life!

We’ve built contact centres for state and local government, universities, energy companies, telecommunications providers, utilities, retail operations, travel businesses, industrials, property companies, technology providers, not-for profit organisations, professional associations and everything in between!

Find out how we can help your organisation deliver a better customer service experience.



Why Gapcloud?



Our hands-on experience and platforms allow us to design and deliver a contact centre that will support your ambitions for delivering outstanding customer service.



We believe integration is one of our main USPs. Every contact centre connects a customer to an agent but not every contact centre provides a truly personalised and customer centric experience.



What do you need? Our platforms allow us to deliver voice, email, SMS, web chat, bots, social messaging channels, video calls, web co-browsing, voice biometrics, surveys and more.



Gapcloud started in 2009 so we are twelve years young. We specialise in providing contact centre related technologies from Azure for Microsoft Teams as well as a premium contact centre service from the AWS cloud.



We make sure we are across every detail of the technology we use so we can deliver your project in the most cost effective and efficient way possible.



We offer a complete managed service and provide full support to our customers 24 x 7 and 365 days a year.

Our Partners

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Bright Pattern

Bright Pattern is the most comprehensive and feature rich AI-powered omnichannel CCaaS. It is the highest rated Cloud Contact Centre by customers and #1 for Omnichannel, ROI and Deployment Time. 


Buzzeasy provides a seamless Contact Centre experience using your existing Teams client and works with your existing MS UC Teams platform to take your customer experience to new heights. 

IX Cloud by Numonix

Cloud-Based Compliance Recording for Microsoft Teams hosted in Azure Australia and delivered as a managed service by Gapcloud.  

Verint Financial Compliance

Unified compliance recording for Microsoft Teams® certified by Microsoft. Capture, archive, analyse and retrieve interactions across all communication modes available in Teams. 

Gapcloud Insights

Gapcloud Insights are for customers of the Bright Pattern contact centre platform who require an additional layer of contact centre insight including vivid wallboards and BI reporting analytics.