AI for Customer Service Graia AI Portfolio
Learn how Geomant can help enhancing contact center with industry leading AI based solutions
AI-Ready. Seamlessly integrated
Geomant offers a suite of AI-driven solutions tailored to meet modern businesses’ diverse needs. Whether you’re looking to automate customer interactions, improve agent productivity, or break down language barriers, our AI portfolio provides robust tools that integrate effortlessly with your current systems.
AI Studio
AI Studio simplifies AI application development, enabling businesses to create custom workflows and agents without coding, driving automation and smarter decisions.
AI Studio Assistant enhances customer service with real-time translation, knowledge access, and interaction summaries, empowering agents to deliver efficient, personalized support.
AILiveCoach
LiveCoach is a virtual coaching solution that leverages AI to provide real-time guidance and support to customer service agents during interactions. By analyzing conversations and customer data, LiveCoach offers actionable insights that help agents improve performance, resolve issues effectively, and ensure consistent service quality.
SpeakEasy
SpeakEasy is an AI-driven, real-time voice translation service facilitating seamless language communication. With instant and accurate translations, SpeakEasy enables customer service teams to effortlessly engage with global customers. This solution enhances customer satisfaction by eliminating language barriers and delivering personalized support in the customer’s native language.
EeeBot
Eeebot is an AI-powered chatbot that enhances customer interactions through natural language processing and machine learning. Eeebot automates email responses to common inquiries, guides customers through self-service options, and escalates complex issues to human agents when necessary. This solution improves response times, reduces operational costs, and enhances customer satisfaction.
Buzzeasy Digital
Buzzeasy Digital delivers AI-powered customer interactions across webchat, WhatsApp, and social media, enabling seamless self-service with agent escalation when needed. Conversational AI enhances digital interactions, handling FAQs and complex queries efficiently. It integrates with leading AI platforms, offering real-time translation and channel shifting.
Contact Center Use Cases
E-Mail & Message Composition
Generate professional messages and emails using Cloud or On-Prem LLMs.
Agent Copilot
Enhance agent efficiency with AI-powered search, composition, and assistance.
Summarization
Create concise summaries of text and voice interactions for seamless integration with QM, CRM, and ERP systems.
Virtual Assistants (Text & Voice)
Next-gen AI-powered bots for intelligent customer interactions.
Agent Onboarding
AI-driven role-plays for training, scoring both voice and text communications.
Live Translation (Text & Voice)
Enable real-time multilingual communication in chat and voice.
AI Quality Management
Gain deep insights with 100% call analysis for improved performance.
Seamless AI Integrations
Connect with leading AI platforms for enhanced automation and customer experience.
