Fully Compliant Cloud-Based Contact Center Software
PCI Compliance
Process credit card payments with ease
HIPAA Compliance
Safeguard protected health information
GDPR Compliance
Serve the E.U. while staying compliant
SOC 2 Compliance
Data security and 24/7 availability
Comprehensive Compliance
Complying with government and industry regulations is mandatory for any contact center. Call centers that handle sensitive information like credit card data, payment card information, personal health information, cardholder data, and any identifiable information are legally obligated to follow regulations and laws set by the government and regulatory organizations. These regulations and laws protect customers and regulate contact centers to ensure customer safety.
Bright Pattern’s contact center software is fully compliant and features many advanced security measures to protect customer information and sensitive data.
Fully Compliant CCaaS
Contact Center Software Designed for Full Compliance
Full PCI Compliance
Bright Pattern’s software follows PCI DSS compliance and protects the use and transmission of customer’s credit card information.
Full HIPAA Compliance
Protect sensitive health information of clients with fully HIPAA-compliant software.
Full GDPR compliance
In accordance with European Union regulations, Bright Pattern’s software is fully GDPR-compliant.
Full TCPA compliance
Ensure the protection of client privacy and compliance with federal regulations with Bright Pattern’s fully TCPA-compliant software.
Full SOC 2 compliance
Bright Pattern’s software follows all “trust service criteria” and is committed to providing data security with 24/7 availability.
Compliance for Visually-Impaired
Intuitive Unified Agent Desktop with comprehensive integration makes Bright Pattern’s software easy-to-use for those who are visually-impaired.
Related Solutions
Customer Service
Build strong customer relationships with powerful AI-driven omnichannel contact center software. Empower agents and boost ROI with powerful QM and AI.
Healthcare and Medical
Full compliance and comprehensive security features that ensure patient privacy, all while delivering seamless customer experiences.
BPO
Deliver seamless, personalized interactions to customers with AI-driven contact center software. Featuring built-in quality management and text/sentiment analysis.
Additional Bright Pattern Features
- Built-in Quality Management
- CRM Integration
- True omnichannel
- Cloud-Based
- Automated Bot Conversations
- AI-Powered Agent Assistance
- Sentiment and Text Analysis
- Drag-and-Drop Scenario Builder
- Unified Agent Desktop
- WFO and WFM Integration
- Interactive Voice Response
- Click-to-Call, Click-to-Chat Capabilities
- Intelligent Routing
- Automatic Call Distribution (ACD)
- Call and Screen Recording
- All Digital Channels Supported
