Unlock Actionable Insights with GapCloud
Gapcloud Insights
GapCloud Insights is designed for organizations using the Bright Pattern contact center platform, providing advanced real-time analytics and reporting. It features live dashboards with dynamic wallboards for instant KPI tracking and a Business Intelligence (BI) reporting service (coming soon) for deeper data analysis. The platform consolidates data into structured views, eliminating manual report exports while offering fully customizable insights. With interactive visualizations and comprehensive monitoring tools, businesses can optimize contact center performance and enhance decision-making.
Why Choose GapCloud Insights?
Unlock real-time analytics with interactive dashboards that empower your Bright Pattern contact center to make data-driven decisions and optimize performance.
- You’d like a vivid and engaging organisation wallboard
- You need the team focused on meeting KPIs
- You need to go further than ‘run reports’ - you want to deeply analyse your data.
- You want to present that data in visually engaging ways.
GapCloud Insights Features
Real-Time KPI Visualization
Gain instant insights with live dashboards displaying critical performance metrics.
Secure and Accessible
Access reports securely using your Bright Pattern credentials from anywhere, anytime.
Cloud-Based SaaS Solution
A fully browser-based platform ensuring seamless, scalable reporting.
Customizable Templates & Widgets
Personalize dashboards with multiple templates and interactive widgets.
Advanced BI & Analytics
Unlock deeper insights with trend analysis and business intelligence tools.
Automated Report Sharing
Streamline performance tracking with managed report delivery and consolidation.
The Integration Of Information Design, And Technology
40+ customizable
Real Time Customization
What Our Customers Are Saying
