Your Data, Your Story — in Real Time
Gapcloud Insights Reporting connects Bright Pattern data with Power BI to turn call-centre operations into powerful stories.
Gapcloud Insights
GapCloud Insights is designed for organizations using the Bright Pattern contact center platform, providing advanced real-time analytics and reporting. It features live dashboards with dynamic wallboards for instant KPI tracking and a Business Intelligence reporting service for deeper data analysis. The platform consolidates data into structured views, eliminating manual report exports while offering fully customizable insights. With interactive visualizations and comprehensive monitoring tools, businesses can optimize contact center performance and enhance decision-making.
Built for Real-Time Insights.
Bright Pattern
Data Source
Clean Data Layer
Processing
Power BI Dashboard
Visualization
SaaS-Based Solution
Cloud-hosted platform with no infrastructure to manage
Powered by Microsoft Power BI
Enterprise-grade analytics and visualization platform
Secure Access via Microsoft Authentication
Industry-standard security with SSO integration
Why Choose Insights Reporting
Custom Dashboards
Tailored views for your business needs.
20+ Prebuilt Reports
Queues, Agents, Break Codes, Dispositions, Outbound Calls and more.
Smart Filters & Drill-Downs
Slice data by time, agent, or channel with one click.
Incremental Refresh
3-year retention with optimized loading.
Semantic Layer Access
Embed clean Gapcloud data into your models.
AI-Ready Data Models
Built for predictive and comparative analysis.
Explore Your Data Visually
Additional Reporting Features
- Software as a Service based reporting
- Access controlled and secure
- Shared via Microsoft Workspaces
- Extensive Report Library
- Interactive trend analysis
- Published through Microsoft Power BI
- Modern visualisation lets data tell the story
- Fully customisable and scalable
- Managed delivery through Microsoft framework
Enterprise Ready BI
Dynamic Layouts
Create stunning visualizations with line charts, bar charts, donut charts, and KPI cards. Every element is designed for maximum clarity and impact.
- Line & Bar Charts
- Donut & Pie Charts
- KPI Cards
- Custom Layouts
Enterprise Security
Access control via Bright Pattern SSO and role-based permissions. Your data stays secure with enterprise-grade authentication.
- SSO Integration
- Role-Based Access
- Audit Logs
- Data Encryption
Lightning Fast
Incremental refresh, optimized DAX queries, and parallel processing ensure your dashboards load instantly, even with years of data.
- Incremental Refresh
- Optimized DAX
- Parallel Processing
- Smart Caching
Connect Everything
Clean data layer and semantic model connectivity allow you to integrate with external systems and build custom solutions.
- API Access
- Semantic Models
- Custom Connectors
- Webhook Support
Knowledge & Support
Built-in Documentation
Every report comes with built-in documentation, definitions, and tooltips — so your team can explore data confidently and learn as they go.
24×7 Expert Support
Supported 24×7 by Gapcloud’s analyst team. Get help whenever you need it from data experts who understand your business.
