The Command Centre
for Your Contact Centre
Design, visualize, and control your Bright Pattern performance with drag-and-drop simplicity. No code required.
Built for Real-Time Decisions
Insights Wallboard connects directly with Bright Pattern to give every role — agent, supervisor, or executive — a unified, dynamic view of operational health.
Bright Pattern
Contact Centre Platform
Gapcloud API
Real-Time Processing
Wallboard Studio
Drag & Drop Designer
TV Display
Control Room Monitors
Desktop
Supervisor Workstations
Mobile
On-the-Go Access
Powerful Tools. Effortless Control.
Everything you need to visualize, customize, and control your contact-centre KPIs.
Real-Time KPI Engine
Live metrics with threshold awareness.
Drag & Drop Studio
Design dashboards your way—no code.
Role-Based Access
Admins, Supervisors, Agents—secure by design.
Multi-Template Library
PG1, PG2, Dhaka, Joy, Tunis, AGS.
InfoStream Messaging
Broadcast announcements in-wallboard.
Audio & Visual Alerts
Blinking thresholds + play-once sounds.
See It In Action
Every layout is purpose-built for a different operation — from executive overviews to queue management and team performance.
The Studio — Drag. Drop. Done.
Drag & Drop Canvas
Intuitive interface with live preview. Move, resize, and arrange widgets effortlessly.
Sidebar Formatting Tools
Customize header colors, text sizes, and widget dimensions with precision control.
Widget Library
Single Stats, Multi Stats, Charts, Tables, InfoStream, Clocks, and more at your fingertips.
URL Box & InfoStream
Embed PDFs, PowerPoints, or custom messaging directly into your dashboard.
Deep Control Made Simple
Everything you need to visualize, customize, and control your contact-centre KPIs.
Visualization Power
- Multiple chart types: line, donut, radial, liquid bar, status bar
- Real-time Bright Pattern streams + historic stats
- Dynamic color coding and threshold visualization
- Customizable dashboards with drag-and-drop interface
Security & Access
- Role-based access: Admin, Supervisor, Agent, Partner
- Bright Pattern SSO, PIN, or URL login
- Enterprise-grade security and compliance
- Tenant/global hierarchy with isolated data access
Configuration Control
- Admin portal for templates, KPIs, roles, and audit logs
- Tenant-level and global template management
- White-label customization for partners
- Import/export metrics (CSV/JSON) for advanced reporting
Alerts & Automation
- Blinking visual alerts with color threshold indicators
- Audio alerts with "play once" toggle for critical events
- Color-coded status tracking with real-time updates
- Mute toggle for noise control during peak operations
From Templates to Intelligence
Trusted by Contact Centres Worldwide
Seamlessly Integrated With
