Our Professional Services
Our customers are at the centre of everything we do. That’s why our service delivery is based around these six pillars.
Design
Our hands-on experience and platforms allow us to design and deliver a contact centre that will support your ambitions for delivering outstanding customer service.
Integration
Integration is one of our main USPs. We can connect your customer journey with your CRM/ITSM or API enabled business application across all omni-channels.
Features
Our services include voice, email, SMS, web chat, bots, social messaging channels, video calls, web co-browsing, voice biometrics, surveys and more.
Experience
Gapcloud started in 2009 so we are twelve years young. We specialise in providing contact centre related technologies from Azure for Microsoft Teams as well as a premium contact centre service from the AWS cloud.
Value
We ensure that we are across every detail of your project and the technology we use so we can enable you with exactly what you need and deliver your project in the most cost effective and efficient way possible.
Support
We offer a complete managed service across all our contact centre technology platforms and voice infrastructure. We provide full support to our customers 24 x 7 and 365 days a year.
