Buzzeasy from Geomant is one of the leading contact centre platforms designed to work with Microsoft Teams. Gapcloud has been successfully deploying Geomant contact centres for Microsoft unified communications platforms since we started life as Geomant Australia and Buzzeasy is ideal for customers that use Teams as their enterprise voice platform and want to add contact centre functionality and reporting to that platform.

Buzzeasy leverages the customers’ existing Microsoft infrastructure and delivers calls to the Teams client via Teams Direct Routing so is ideal for contact centres that want to synchronize the UC presence of their agents within the organisation itself.

Buzzeasy customers are looking for:

“Fantastic insights into all aspects of contact centre performance through Microsoft Power BI tools”!

Product Features

Smart Voice & Digital Recording

IVR and Auto-Attendant

Easy Channel Management

Uses your Teams client as the phone device

Microsoft Power BI Reporting

Voice connect in Australia

CRM Screen-pop

360 Degree Customer Journey

Self-Service using AI & Bots

Wallboards and Dashboards

Fully Customisable

 Comprehensive Supervisor Role

Download the Buzzeasy Overview

Download the Geomant Wallboard Brochure

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