Buzzeasy from Geomant is one of the leading contact centre platforms designed to work with Microsoft Teams. Gapcloud has been successfully deploying Geomant contact centres for Microsoft unified communications platforms since we started life as Geomant Australia and Buzzeasy is ideal for customers that use Teams as their enterprise voice platform and want to add contact centre functionality and reporting to that platform.
Buzzeasy leverages the customers’ existing Microsoft infrastructure and delivers calls to the Teams client via Teams Direct Routing so is ideal for contact centres that want to synchronize the UC presence of their agents within the organisation itself.
Buzzeasy customers are looking for:
A simple to use agent experience
Teams integration for directory information, voice and presence