Buzzeasy
Buzzeasy from Geomant is one of the leading contact centre platforms designed to work with Microsoft Teams. Gapcloud has been successfully deploying Geomant contact centres for Microsoft unified communications platforms since we started life as Geomant Australia and Buzzeasy is ideal for customers that use Teams as their enterprise voice platform and want to add contact centre functionality and reporting to that platform.
Buzzeasy leverages the customers’ existing Microsoft infrastructure and delivers calls to the Teams client via Teams Direct Routing so is ideal for contact centres that want to synchronize the UC presence of their agents within the organisation itself.
Buzzeasy customers are looking for:
- A simple to use agent experience
- Teams integration for directory information, voice and presence
- Comprehensive Insights via. PowerBI
- Availability of Self-service AI and Bots
“Fantastic insights into all aspects of contact centre performance through Microsoft Power BI tools”!
Product Features
Smart Voice & Digital Recording
IVR and Auto-Attendant
Easy Channel Management
Uses your Teams client as the phone device
Microsoft Power BI Reporting
Voice connect in Australia
CRM Screen-pop
360 Degree Customer Journey
Self-Service using AI & Bots
Wallboards and Dashboards
Fully Customisable
 Comprehensive Supervisor Role
