Bright Pattern

Bright Pattern is simply the best omni-channel cloud contact centre platform we’ve ever seen which is why we partner with them and take Bright Pattern to market. It gives our customers access to a premium service on which we can create an amazing contact centre experience.

Bright Pattern consistently ranks as one of the highest customer rated contact centre platforms and what we love is the baked-in CRM, Service Management and business application integration tools that allow us to deliver the real value-adding aspects of the customer journey. With this platform CRM integration is a configuration and not a custom development.

Bright Pattern is one of the fastest contact centres to deploy and offers some of the best and most evolved customer services tools of any platform

The Bright Pattern CaaS will be for you if you need:

customer ratings higher than Five9, Genesys PureCloud,
NICE inContact, RingCentral, 3CLogic, and Talkdesk”!

Bring your contact centre and your business applications together

Product Features

Truely Omnichannel

Call Recording

Agent Screen Recording


Intelligent Routing

Call Center

Single Sign-on

360 Degree Customer View

Built-in Knowledge Base

Comprehensive CRM integration

Advanced Call Center analytics

Unified Omnichannel Agent Desktop

Automatic Call Distribution (ACD)

Interactive Voice Response (IVR)

Integrated Artificial Intelligence

Computer Telephony Integration

Built-in Workforce Management

Rich Administrator and Supervisor tools. 

Outbound Campaign Management (Predictive, Progressive, Preview)

Activity Forms and Agent Scripting

Omni-Channel Quality Management Module

Download the Bright Pattern Overview

Download and Read More About the Features

Download the Gartner CCaaS FrontRunner Market Report

Bright pattern

For Your Business

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