Bright Pattern is simply the best omni-channel cloud contact centre platform we’ve ever seen which is why we partner with them and take Bright Pattern to market. It gives our customers access to a premium service on which we can create an amazing contact centre experience.
Bright Pattern consistently ranks as one of the highest customer rated contact centre platforms and what we love is the baked-in CRM, Service Management and business application integration tools that allow us to deliver the real value-adding aspects of the customer journey. With this platform CRM integration is a configuration and not a custom development.
Bright Pattern is one of the fastest contact centres to deploy and offers some of the best and most evolved customer services tools of any platform
The Bright Pattern CaaS will be for you if you need:
Absolutely no downtime! Available 24 by 7 'by design'
Deep integration between your contact centre and your CRM/ITSM