Bright Pattern
Bright Pattern is simply the best omni-channel cloud contact centre platform we’ve ever seen which is why we partner with them and take Bright Pattern to market. It gives our customers access to a premium service on which we can create an amazing contact centre experience.
Bright Pattern consistently ranks as one of the highest customer rated contact centre platforms and what we love is the baked-in CRM, Service Management and business application integration tools that allow us to deliver the real value-adding aspects of the customer journey. With this platform CRM integration is a configuration and not a custom development.
Bright Pattern is one of the fastest contact centres to deploy and offers some of the best and most evolved customer services tools of any platform
The Bright Pattern CaaS will be for you if you need:
- Absolutely no downtime! Available 24 by 7 'by design'
- Deep integration between your contact centre and your CRM/ITSM
- True omni-channel capability
- Fast set up and Rapid ROI
“customer ratings higher than Five9, Genesys PureCloud,
NICE inContact, RingCentral, 3CLogic, and Talkdesk”!
Bring your contact centre and your business applications together
Product Features
Truely Omnichannel
Call Recording
Agent Screen Recording
Screen-pop
Intelligent Routing
Call Center
Single Sign-on
360 Degree Customer View
Built-in Knowledge Base
Comprehensive CRM integration
Advanced Call Center analytics
Unified Omnichannel Agent Desktop
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Integrated Artificial Intelligence
Computer Telephony Integration
Built-in Workforce Management
Rich Administrator and Supervisor tools.
Outbound Campaign Management (Predictive, Progressive, Preview)
Activity Forms and Agent Scripting
Omni-Channel Quality Management Module
Download the Bright Pattern Overview
Download and Read More About the Features
Download the Gartner CCaaS FrontRunner Market Report
Bright pattern
For Your Business
